To whom it may concern,

My name is Janet White and I am a tenant at your residential rental property, Garden Plaza, at 257 Pine Street, Apartment 502. I am writing to bring your attention to an ongoing issue regarding a broken heater in my rental unit. Unfortunately, even after numerous complaints, the problem has yet to be solved. As you can imagine, I am feeling very frustrated by the whole ordeal.

To recap, the heater in the living room of my apartment is broken. The average temperature in this room is between 15–17⁰C during the day and even lower at night. This is unacceptable as the local bylaw states that the landlord must keep the heat in rental apartments at a minimum of 20⁰C from October to April. I often work from home and find it hard to accomplish anything when I am freezing cold. I have had to purchase a small electric heater to keep myself warm which costs me money on my electricity bill. This is unfair because heat is supposed to be included in the rent I pay. In addition to my frustration with insufficient heat, there has been a lack of communication on your end about what has been done to solve the issue. The superintendent has never contacted me to let me know whether anyone has come to check out the heater. I had to call the head office on Tuesday, January 3rd, to find if there had been any attempt to rectify the problem. I was upset to find out that nothing had been done, even after submitting three complaint forms and leaving multiple voicemail messages about the issue.

At this point I am extremely disgruntled with the situation and the poor service I have received from your company. It has been over 3 weeks that I’ve been trying to deal with this problem. I feel that the manner in which this issue is being handled is completely unacceptable. I would like this situation to be resolved as soon as possible. I would also like to be contacted by your manager or supervisor at Johnson Realty Management to discuss what can be done to make up for the time, money, and frustration this issue has caused me.

Sincerely,

Janet White