To Whom It May Concern,

I don’t usually write emails like this, but I had an experience with one of your bus drivers this morning that has stayed with me all day, and I felt I should share it with you.

Having recently moved from Gloucester to the downtown area, it has taken me some time to learn the routes of the local buses. I first tried looking at the map at the station and asking my apartment manager, but I still wasn't clear about how to get around town. I also couldn't find any information kiosks near to my home. Nevertheless, I finally figured it out using your online maps and schedules at www.catchmybus.com.

Over the weekend, I planned the best routes to my new office. I knew that I would get on the #2 at Bank and Queen, then transfer to the #42 once I got to McLeod. However, the weekend was a busy one for me, and I didn’t get caught up on my sleep. I was up early enough to get ready for my first day at work. I even made my way to the stop at Bank and Queen by 7:30 to catch the 7:37 bus. The problem was, I closed my eyes for a moment at the bus stop and ended up nodding off. Fortunately, when the bus approached, the driver saw me sitting there and honked his horn at me. I was so pleased that he stopped and took a moment to wake me up. If it weren’t for him, I would have been late on my first day! He then greeted me with a big smile and said, “Good morning!” as I got on the bus.

In my sleepy haze, I forgot to look at the driver’s nametag (and I almost left my bag on the bus), but perhaps the shift supervisor can look at the schedule. Could you please pass along my thanks to the driver and make sure his excellent customer service is recognized?

Regards,

Adam Stevenson